The Captain supervises daily restaurant or bar operations, coordinates waitstaff, assigns sections, welcomes guests, and ensures food and beverage service meets Shangri-La standards. Candidates typically need previous experience in a quality hotel or restaurant, strong knowledge of service procedures, good English communication, and the ability to lead a team during busy periods. Knowledge of point-of-sale systems, food safety, menu details, and guest relations is beneficial. The successful candidate is expected to be well presented, attentive, calm under pressure, commercially aware, and committed to delivering warm, personalised service. Flexibility to work shifts, weekends, and public holidays is essential.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and Africa. The group is known for personalised Asian hospitality, high service standards, and distinctive properties in city and resort destinations. Its Malaysian portfolio includes luxury hotels and resorts in locations such as Kuala Lumpur, Penang, Sabah, and Langkawi. Shangri-La offers careers across food and beverage, rooms, culinary, engineering, wellness, and corporate functions. Employees generally work in multicultural teams and receive structured operational training, staff benefits, and opportunities to progress within the wider group. Service roles require a professional appearance, strong guest focus, teamwork, and flexibility in a fast-paced environment.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak, with resort jobs especially common on Langkawi and around Kota Kinabalu. Penang combines historic neighbourhoods, excellent food, beaches, and a lively expatriate community, while Langkawi offers a quieter island lifestyle, nature, and tourism-focused employment. Local culture is multicultural, blending Malay, Chinese, Indian, and Indigenous traditions; modest dress and respect for religious customs are appreciated. Living costs are moderate, although island accommodation and transport can be higher. Foreign workers generally need an employer-sponsored work permit, and they should not begin employment on a tourist entry. Confirm visa eligibility, accommodation, medical requirements, and contract benefits with Shangri-La before relocating. Malaysia has tropical weather, convenient shopping, and good regional air connections.
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