Service Manager - F&B (AGSM)

Job Description

The Service Manager – F&B (AGSM) is responsible for overseeing daily food and beverage operations, maintaining service standards, managing guest satisfaction, and supporting revenue and cost-control objectives. Candidates should have a hospitality or related qualification and several years of experience in hotel or restaurant operations, preferably in a supervisory or management position. Strong leadership, communication, problem-solving, and guest-relations skills are expected. The role requires knowledge of service procedures, hygiene and safety standards, staff scheduling, training, and operational reporting. Flexibility, professional presentation, attention to detail, and the ability to work shifts, weekends, and public holidays are essential.

Company Info

Shangri-La is a leading luxury hospitality group originating from Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, premium accommodation, destination dining, and wellness experiences. Its Malaysian properties serve business and leisure travellers and typically provide extensive restaurants, banquet facilities, recreational activities, and conference services. Shangri-La places strong emphasis on guest satisfaction, employee development, teamwork, cultural awareness, and professional service delivery. Depending on the property, employees may work in a busy city hotel or a resort environment, with opportunities to interact with international guests and progress through a global hospitality organisation.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and resort islands such as Redang and Perhentian. Tourism, hotels, restaurants, events, and food and beverage operations are major employers, particularly in established international properties. The culture is multicultural, combining Malay, Chinese, Indian, and indigenous traditions, with English widely used in tourism workplaces. Lifestyle varies from fast-paced cities to relaxed coastal destinations; living costs are generally moderate, though resort islands can be more expensive and seasonal. Foreign employees normally need an employment pass sponsored by the employer, and approval depends on qualifications, salary, and immigration requirements. Candidates should confirm accommodation, transport, medical coverage, meals, service charge, and relocation support before accepting a resort position. Malaysia has warm weather year-round, with monsoon conditions differing by coast.