The Reception Manager oversees daily front-desk operations, guest arrivals and departures, room assignments, service recovery, billing coordination and team performance. Candidates should have several years of hotel front-office experience, ideally in a supervisory or managerial position, together with strong knowledge of hospitality standards and property-management systems. Excellent English communication, leadership, organisation and problem-solving skills are expected. The successful candidate should be guest-focused, professional, calm under pressure and comfortable working shifts, weekends and public holidays. Experience in an international luxury hotel and additional languages would be advantageous.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other markets. The brand is known for warm Asian hospitality, personalised service and upscale accommodation. Shangri-La Singapore is a large luxury hotel set near Orchard Road, with extensive guest rooms, restaurants, event facilities, gardens and leisure amenities. Its teams serve international business and leisure travellers and generally work within structured service, safety and operational standards. The company offers opportunities across front office, food and beverage, housekeeping, culinary, engineering, finance and management. Pay and benefits vary according to position, experience and employment terms, with some roles potentially including service charge, meals, medical benefits, staff rates or other hotel-specific benefits.
Singapore is a compact, multicultural island city-state with strong opportunities in hospitality, tourism, retail, finance, technology and healthcare. English is widely used, while Mandarin, Malay and Tamil are also official languages. The lifestyle is safe, efficient and highly urban, with excellent public transport, diverse food, shopping, parks and convenient access to neighbouring countries. Living costs are high, especially rent, so many employees share accommodation or live outside central districts. Foreign nationals generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on salary, qualifications and eligibility rules. The employer normally submits the application to Singapore’s Ministry of Manpower. Before relocating, candidates should confirm salary, service charge, accommodation, insurance, working hours and pass arrangements. Singapore’s tropical climate is hot and humid year-round, with frequent rain.
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