Shangri-La is seeking an Assistant Manager or Manager to support customer relationship management across guest journeys and digital platforms. Requirements are likely to include a degree in marketing, business, hospitality, information systems or a related field, with several years of experience in CRM, customer lifecycle marketing, loyalty programmes, digital platforms or project management. The candidate should understand segmentation, personalisation, campaign automation, data analysis and CRM technology. Strong communication, stakeholder-management and problem-solving skills are expected, along with the ability to coordinate regional or cross-functional projects. Experience in hospitality, luxury brands, Salesforce or similar CRM platforms, and proficiency in English and possibly Chinese would be advantageous.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong. Founded in 1971, it operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La and Traders. The group is known for Asian-inspired hospitality, attentive service and premium guest experiences. Its Hong Kong corporate operations support global functions such as commercial strategy, technology, customer relationship management, finance, human resources and hotel operations. Employees may work with teams across multiple countries and properties, making the organisation suitable for candidates interested in international hospitality, digital transformation and luxury customer engagement. Benefits and working arrangements vary by position, location and employment terms.
Hong Kong is a compact international city spread across Hong Kong Island, Kowloon and the New Territories, with numerous outlying islands nearby. Job opportunities are strong in hospitality, finance, technology, retail, aviation, tourism and professional services. Cantonese is the main local language, while English is widely used in business and Mandarin is increasingly common. The lifestyle is energetic and convenient, combining dense urban districts, excellent public transport, international dining and shopping with beaches, hiking trails and country parks. Housing is expensive, particularly in central areas, so many residents live in Kowloon or the New Territories and commute by MTR. Overseas professionals generally need an employment visa sponsored by an approved employer; applications require a confirmed offer and evidence that the role and qualifications meet immigration requirements. Employers often assist with sponsorship, but candidates should confirm visa, tax, insurance and relocation terms before accepting an offer.
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