Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring consistently high standards of cleanliness, presentation, hygiene, and guest comfort. Requirements typically include a hospitality diploma or equivalent experience, several years in hotel housekeeping, and previous supervisory or departmental leadership experience. The successful candidate should have strong knowledge of cleaning procedures, health and safety standards, budgeting, inventory control, scheduling, and quality assurance. Excellent communication, leadership, organisation, and problem-solving skills are expected, along with the ability to train colleagues and work effectively with other departments. Flexibility, attention to detail, professional grooming, and a genuine commitment to Shangri-La’s service standards are essential.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for its warm Asian hospitality, high service standards, comfortable accommodation, and focus on personalised guest experiences. Its properties include city hotels, beach resorts, dining venues, spas, and conference facilities. Shangri-La places strong emphasis on colleague development, operational excellence, sustainability, and creating memorable stays for guests. Depending on the property, an Executive Housekeeper may oversee guest rooms, public areas, laundry, housekeeping budgets, staffing, training, and coordination with front office, engineering, and food and beverage teams. Compensation and benefits can vary according to the hotel, location, experience, accommodation arrangements, and the overall employment package.

Destination Guide

Malaysia offers opportunities in luxury hotels, beach resorts, serviced apartments, restaurants, wellness businesses, and tourism operations. Popular island destinations include Langkawi, Penang, Tioman, Redang, and Borneo’s coastal areas, while Kuala Lumpur and major mainland cities provide broader year-round employment. The culture is diverse, combining Malay, Chinese, Indian, and indigenous traditions, with English commonly used in hospitality workplaces. Lifestyle ranges from busy urban living to relaxed island life, with affordable food, tropical weather, and strong outdoor and water-based activities. Foreign nationals normally need an employer-sponsored Employment Pass before starting work; the hiring company usually manages the application, subject to approval and eligibility. Candidates should confirm salary, accommodation, transport, medical coverage, tax, contract length, and work location before relocating. Resorts may offer staff housing, meals, uniforms, flights, or service charge, but benefits vary considerably.