The Service Associate – Human Resources supports daily HR administration, including employee records, attendance, leave monitoring, recruitment coordination, onboarding, staff communications and general office support. Candidates should normally have a diploma or relevant qualification in Human Resources, Business Administration or a related field, along with good computer skills and strong attention to detail. Previous experience in hotel or hospitality HR is advantageous. The role requires confidentiality, professionalism, clear communication and the ability to work accurately under deadlines. The successful candidate is expected to provide friendly service to employees, follow company policies, maintain organized records and work cooperatively with managers and colleagues in a multicultural hotel environment.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian-inspired hospitality, high service standards and a broad portfolio that includes city hotels, island resorts and lifestyle properties. Shangri-La hotels typically offer accommodation, dining, meetings, wellness and leisure facilities, serving both business and holiday guests. In Malaysia, the company operates respected properties in destinations such as Kuala Lumpur, Penang, Sabah and Langkawi. Employees can expect a structured hotel environment, multicultural teamwork, guest-focused service and opportunities to build experience in hospitality operations, administration and people management.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, shared services and corporate administration. Popular island destinations include Langkawi, Penang, Tioman, Redang and parts of Sabah, while Kuala Lumpur and Johor provide larger urban job markets. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in tourism and business, alongside Malay and other languages. Lifestyle ranges from busy city living to relaxed coastal communities, with generally affordable food and transport, although rents vary considerably. Foreign employees usually need an approved employment pass sponsored by their employer before starting work. Applicants should confirm salary, accommodation, insurance, transport and permit arrangements in writing. Relocation is easiest with a valid passport, certified qualifications, medical documentation and a clear employment contract.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...