The Service Leader/Executive – Learning & Development supports the planning, coordination and delivery of employee training at Shangri-La. Typical requirements include a diploma or degree in human resources, hospitality, education or a related field, together with experience in training administration, facilitation or hotel operations. Strong communication, presentation, organisation and interpersonal skills are expected. The candidate should be comfortable preparing training materials, maintaining learning records, coordinating orientations and supporting service-quality programmes. Familiarity with hospitality standards, learning systems and Malaysian employment practices is advantageous. The role requires a professional, approachable attitude, attention to detail and the ability to work with colleagues at all levels in a fast-paced hotel environment.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The brand is known for personalised Asian-inspired hospitality, high service standards and properties in major cities, resort destinations and island locations. Shangri-La hotels typically offer accommodation, dining, events, wellness and leisure services, supported by large multicultural teams. In Malaysia, the group has operated well-known hotels and resorts in locations including Kuala Lumpur, Penang and Kota Kinabalu. Employees generally work in structured service environments with opportunities for departmental training, leadership development and internal career progression. The company places strong emphasis on guest satisfaction, colleague engagement, operational standards and cultural awareness.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, aviation, retail and corporate services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Island life is attractive for people who enjoy beaches, outdoor activities, warm weather and a relaxed social pace, although salaries and services may be lower than in the capital. Malaysia has a multicultural society shaped by Malay, Chinese, Indian and indigenous traditions; English is widely used in tourism and business, while Malay is the official language. Popular island destinations include Langkawi, Penang, Tioman, Redang and parts of Sabah. Foreign employees normally need an employer-sponsored Employment Pass, with approval and documentation handled through the company. Candidates should confirm eligibility, medical requirements and contract terms before relocating. Housing, transport, insurance and flights should also be discussed, particularly for resort appointments.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...