The Service Centre Officer handles guest calls and enquiries, provides accurate information about hotel facilities and services, coordinates requests with relevant departments, and records follow-up actions. Candidates should have a pleasant telephone manner, strong communication and customer-service skills, good English and Cantonese; Mandarin is often advantageous. Previous experience in a hotel, call centre, or guest-services role is preferred. The successful candidate is expected to remain calm under pressure, respond promptly, maintain professional standards, and demonstrate flexibility for shifts, weekends, and public holidays. Familiarity with hotel systems and basic computer skills is helpful.
Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. Its brands include Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. The group is known for personalised service, strong attention to guest experience, and the distinctive Shangri-La hospitality culture. In Hong Kong, Shangri-La properties serve business and leisure travellers, residents, and event guests, offering accommodation, dining, meetings, wellness, and other premium services. Employees typically work in a multicultural environment with structured hotel operations, service training, and opportunities to develop across departments and properties. Benefits and conditions vary by hotel and position, but may include staff meals, medical coverage, discounts, and career-development support.
Hong Kong offers extensive opportunities in hotels, restaurants, tourism, finance, retail, logistics, technology, and professional services. Hospitality jobs are concentrated on Hong Kong Island, Kowloon, and major resort areas, with strong demand for bilingual customer-service staff. The culture is international yet rooted in Cantonese traditions, with a fast pace, excellent public transport, diverse food, festivals, and compact urban living. Rent can be high, especially near Central, Admiralty, and popular residential districts, so many workers choose Kowloon or the New Territories and commute by MTR. Foreign nationals generally need an employment visa sponsored by an eligible employer; the Immigration Arrangements for Non-local Graduates and other schemes may apply to specific applicants. Candidates should secure a written offer, confirm accommodation and benefits, and prepare qualifications, references, and identity documents before relocating. Cantonese is valuable, while English is widely used in international hotels.
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