The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Typical requirements include a diploma or relevant hospitality qualification, previous experience in reservations, front office or customer service, and good knowledge of hotel operations. Strong communication, organisation and computer skills are expected, along with attention to detail when managing rates, availability and payment information. The candidate should be comfortable working shifts, meeting response and conversion targets, and coordinating with Front Office, Sales and Revenue teams. Fluency in English is essential; additional languages and experience with hotel property-management or central-reservation systems are advantageous. A professional, guest-focused attitude and the ability to remain calm under pressure are important.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for personalised service, comfortable surroundings and its tradition of Asian hospitality. Shangri-La Singapore is a major city hotel set near Orchard Road, offering guest rooms, suites, restaurants, event facilities, gardens and leisure amenities. The property serves business travellers, families, groups and luxury holidaymakers, and employs teams across hotel operations, food and beverage, sales, finance and guest services. Employees are generally expected to demonstrate genuine care, professionalism, cultural awareness and strong teamwork. Benefits, training opportunities and employment terms vary according to the position, department and applicable Singapore regulations.
Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare and retail. Hospitality work is concentrated around Orchard Road, Marina Bay, Sentosa, Changi and major business districts. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Public transport is efficient, and most residents use the MRT and buses. Living costs, especially rent, are high; shared accommodation can help reduce expenses. Foreign candidates normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. The employer generally submits the application to Singapore’s Ministry of Manpower. Before relocating, confirm the contract, housing, medical coverage, working hours and pass eligibility. Singapore is hot and humid year-round, with frequent rain, so lightweight clothing and practical footwear are useful.
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