Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) is responsible for handling guest calls, service requests, hotel enquiries and internal communications promptly and courteously. Requirements typically include a secondary education or hospitality qualification, strong spoken English, clear telephone manners and basic computer skills. Previous experience in a hotel call centre, front office or customer-service role is advantageous. The candidate is expected to remain calm under pressure, record requests accurately, protect guest confidentiality and coordinate efficiently with departments such as Housekeeping, Engineering, Food and Beverage and Security. A professional appearance, reliable work ethic, flexibility for rotating shifts, and a genuine commitment to Shangri-La hospitality are also expected.

Company Info

Shangri-La is a luxury hospitality group founded in Singapore and recognised internationally for warm Asian hospitality. The company operates hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other major destinations. Its properties typically offer accommodation, restaurants, meetings and events, wellness facilities and guest services. Shangri-La places strong emphasis on personalised service, cultural understanding, colleague development and creating memorable guest experiences. In Singapore, the group has a long-standing presence and is associated with high-end hotel operations, professional training and multicultural workplaces. Employees may benefit from structured hospitality experience, internal career opportunities, staff benefits and exposure to international service standards. Exact pay, benefits, shift allowances and employment terms vary according to the property, candidate experience and applicable Singapore regulations.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hotels, restaurants, tourism, finance, technology, healthcare and logistics. Its culture is multicultural, combining Chinese, Malay, Indian and international influences, with English widely used at work. The lifestyle is safe, efficient and urban, with excellent public transport, shopping, hawker food, parks and waterfront areas. Housing can be expensive, so newcomers should compare staff accommodation, shared rooms and private rentals before relocating. Foreign nationals generally need an employer-sponsored work pass; service roles commonly use an S Pass or Work Permit, subject to current eligibility rules, quotas and salary thresholds. Employers normally guide successful applicants through the application process. New arrivals should budget for deposits, transport, healthcare and daily expenses, and verify the contract, working hours, benefits and pass type before accepting an offer.