The Service Leader – Finance Shared Services is expected to supervise finance support operations, maintain accurate and timely accounting records, and ensure compliance with Shangri-La policies and Malaysian regulations. Typical responsibilities include overseeing transaction processing, reconciliations, reporting, issue resolution, process improvement, and coordination with hotels and corporate stakeholders. Candidates should have a degree or professional qualification in accounting or finance, relevant shared-services or hospitality experience, and strong knowledge of accounting systems and Microsoft Office. Leadership ability, attention to detail, communication skills, integrity, and the capacity to meet deadlines in a service-focused environment are essential. Experience with ERP systems, audit support, and leading a small team would be advantageous.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The group is known for warm Asian hospitality, high service standards, and a strong focus on guest experience. In Malaysia, Shangri-La operates established properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and other resort locations. Finance shared services support the group’s hotels and business units by improving consistency, financial control, reporting quality, and operational efficiency. Employees generally work in a multicultural environment with opportunities to develop careers in hospitality, corporate services, finance, and leadership.
Malaysia offers varied opportunities in finance, shared services, hospitality, technology, manufacturing, and tourism. Kuala Lumpur and Selangor provide the widest corporate job market, while Penang, Langkawi, Kota Kinabalu, and Johor offer strong hospitality and service-sector opportunities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in business. Lifestyle costs are moderate compared with many global cities; urban areas provide convenient transport, dining, shopping, and international communities. Popular islands include Langkawi, Penang, Tioman, Perhentian, and Redang, each offering beaches, diving, or heritage attractions. Foreign employees usually need an employer-sponsored Employment Pass, with approval handled through the company and Malaysian authorities. Relocating workers should budget for housing deposits, healthcare, transport, and document processing, and confirm visa eligibility before accepting an offer.
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