The Assistant Director of Sales will support commercial strategy and sales performance for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. The role typically involves developing local and international accounts, managing corporate, leisure, group and MICE business, maintaining relationships with travel partners, preparing sales plans, monitoring market trends and achieving revenue targets. Candidates are expected to have strong hotel sales experience, preferably in a luxury or resort environment, with knowledge of Penang and key feeder markets. Excellent communication, negotiation, presentation and leadership skills are required, along with commercial awareness, professionalism and the ability to work with multiple departments. Flexibility for travel, networking events and occasional irregular hours is also expected.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other major destinations. The group is known for personalized service, strong Asian hospitality values and a portfolio ranging from urban luxury hotels to beachfront resorts. In Malaysia, Shangri-La operates properties in destinations including Kuala Lumpur, Penang, Sabah and Sarawak. The Rasa Sayang Resort and Golden Sands Resort are located in Batu Feringgi, Penang, and serve leisure travelers, families, corporate guests and meetings markets. Shangri-La places emphasis on guest satisfaction, employee development, sustainability and delivering consistent international standards while reflecting the character of each destination.
Malaysia offers strong opportunities in hospitality, tourism, sales, events and resort management, particularly in Penang, Langkawi, Sabah and Kuala Lumpur. Penang combines historic George Town, beaches, excellent food and a multicultural lifestyle, while Langkawi is more relaxed and resort-focused. Malay, Chinese and Indian influences shape the country’s festivals, cuisine and everyday culture, and English is widely used in hotels and business. Living costs vary, with Penang generally more affordable than Kuala Lumpur. New arrivals should expect tropical heat, monsoon seasons and a friendly but professionally structured workplace. Foreign employees normally require an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities. Before relocating, confirm salary, accommodation, medical coverage, transport, dependants’ permissions and tax obligations. Local banking, healthcare and rental arrangements are generally accessible in major cities and tourist areas.
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