Duty Manager (Front Office)

Job Description

The Duty Manager (Front Office) is expected to oversee daily front-office operations, ensuring smooth check-in and check-out, accurate guest information, prompt complaint resolution, and consistently high service standards. Requirements typically include experience in hotel front office operations, supervisory or duty-management experience, strong communication skills, and sound knowledge of hotel systems and procedures. Candidates should be customer-focused, well presented, calm under pressure, and comfortable leading colleagues across shifts. Fluency in English is essential; additional languages are advantageous. The role also requires flexibility to work weekends, public holidays, and rotating shifts, while supporting revenue objectives, safety procedures, and Shangri-La’s hospitality standards.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong and recognised for warm, Asian-inspired service. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a well-established five-star property known for its landscaped grounds, extensive facilities, dining venues, and attentive guest experience. The company places strong emphasis on service excellence, employee development, teamwork, and cultural understanding. Employees generally work in a structured, guest-focused environment with opportunities to build careers across hotel departments and international properties. Benefits and working conditions vary by position, but hospitality roles commonly include staff meals, training, uniform provision, and preferential hotel rates, subject to company policy.

Destination Guide

Singapore is a compact, highly connected island city-state with opportunities in hospitality, aviation, finance, technology, healthcare, retail, and professional services. Its culture blends Chinese, Malay, Indian, and international influences, reflected in its languages, festivals, food, and neighbourhoods. The lifestyle is safe, efficient, and urban, with excellent public transport, shopping, parks, beaches, and diverse dining. Accommodation and daily expenses can be high, especially in central areas, so employees often compare room rentals and commuting times carefully. Foreign nationals normally need an employer-sponsored work pass; options depend on qualifications, salary, and role, with the Employment Pass and S Pass being common categories. The employer usually submits the application, while approval is handled by Singapore’s Ministry of Manpower. Before relocating, candidates should confirm pass eligibility, medical requirements, housing arrangements, insurance, and employment benefits.