The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and the smooth arrival and departure of guests. Requirements typically include a hospitality or related qualification, several years of front office experience, and previous supervisory experience in a hotel, preferably an upscale or international property. The successful candidate should have strong English communication skills, sound knowledge of hotel systems and reservations procedures, and confidence handling guest concerns. Shangri-La expects a professional, service-focused leader who can coach colleagues, maintain operating standards, coordinate with other departments, and work flexible shifts, including weekends and holidays. A calm manner, attention to detail, commercial awareness and a genuine commitment to guest satisfaction are essential.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for its warm Asian-inspired service, elegant hotels and resorts, and strong focus on guest experience. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations, including several well-established hotels in the Philippines. Shangri-La properties commonly offer accommodation, restaurants, meeting facilities, wellness services and leisure amenities, serving both business and holiday guests. Employees generally work within structured international standards while having opportunities to develop through training and cross-department experience. In the Philippines, the company is associated with premium city and resort operations, where service quality, cultural awareness, teamwork and professional presentation are highly valued. Benefits and employment conditions vary by property and should be confirmed directly during recruitment.
The Philippines offers hotel and tourism opportunities across Luzon, Visayas and Mindanao. Manila and nearby areas provide the broadest employment market, while Cebu, Boracay, Palawan, Bohol and Davao offer resort, guest services, food and beverage, and activities-related roles. Filipino culture is welcoming, family-oriented and community-minded; English is widely used in workplaces, making adjustment easier for international candidates. Lifestyle varies from busy urban living to relaxed beach communities, with generally affordable food and transport, although Manila housing and traffic can be challenging. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit followed by a 9(g) pre-arranged employee visa; requirements can change. Candidates should verify rules with the Bureau of Immigration and employer before relocating. Research housing, healthcare, insurance, banking, weather and typhoon conditions before arrival.
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