The Service Associate – F&B (Lobby Lounge) supports daily lounge operations by welcoming guests, taking orders, serving food and beverages, preparing tables, maintaining cleanliness, processing payments, and responding courteously to guest requests. Candidates should typically have a high school diploma or equivalent, previous food-and-beverage or customer-service experience, good English communication skills, and a pleasant, service-focused attitude. Hotel experience is advantageous. The role requires personal grooming, attention to detail, teamwork, flexibility to work rotating shifts, weekends, and holidays, and the ability to remain calm in a busy environment. Familiarity with hospitality standards and basic point-of-sale procedures is helpful.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for personalized service, comfortable accommodation, dining, wellness facilities, and strong attention to guest experience. In the Philippines, Shangri-La operates well-established properties, including hotels and resorts in Metro Manila and other major destinations. Employees commonly work in a multicultural environment with structured service standards, training opportunities, and career paths across hotel departments. Benefits and compensation vary by property and position but may include service charge, meals, uniforms, insurance, leave, and staff rates. The company places emphasis on hospitality professionalism, teamwork, cultural awareness, and creating warm, memorable experiences for guests.
The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, Bohol, and Davao. Hotels, resorts, restaurants, cruise services, and tourism businesses regularly recruit service staff, although competition is higher in popular destinations. Filipino culture is friendly, family-oriented, community-minded, and strongly influenced by local traditions and diverse regional identities. Island living can offer beaches, outdoor activities, relaxed communities, and lower everyday costs than many major cities, while Manila provides broader career options and faster-paced urban life. English is widely used in workplaces. Foreign workers generally need an appropriate work visa or permit arranged with employer support; tourists should not work on a tourist visa. Relocating employees should confirm housing, transport, healthcare, taxes, contract terms, and service-charge policies before accepting an offer. Weather is tropical, with a dry season and a rainy season that may include typhoons.
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