Captain

Job Description

The Captain leads daily restaurant service, coordinates waitstaff, welcomes guests, assigns sections, takes or oversees orders, and ensures food and beverage standards are met. Candidates should have relevant hotel or restaurant experience, strong communication skills, good knowledge of service procedures, and the ability to supervise a team during busy periods. Fluency in English is generally expected; knowledge of Malay or other languages is an advantage. The role requires a professional appearance, customer-focused attitude, attention to detail, flexibility for shifts, weekends and public holidays, and the ability to resolve guest concerns calmly while supporting the outlet’s revenue and service goals.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and city properties across Asia, the Middle East, Europe, North America and other international markets. Its brand is associated with warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities and personalized guest service. Shangri-La properties in Malaysia include resorts and hotels serving leisure, business and event travelers. Employees typically work in structured hotel environments with opportunities to develop skills across food and beverage, rooms, events and other departments. The company generally emphasizes professional standards, teamwork, guest satisfaction, cultural awareness and service excellence. Benefits and employment conditions vary by property, position and local regulations.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and coastal resort areas. Jobs are available in hotels, restaurants, resorts, events, tourism and guest services, with English widely used in international properties. The culture is multicultural, combining Malay, Chinese, Indian and indigenous influences, with diverse food, festivals and welcoming communities. Lifestyle ranges from busy urban living to relaxed beach and island life; costs are generally lower than in Singapore or many Western countries. Foreign employees usually need an employment pass or other work authorization arranged through the employer before starting work. The company normally supports the application, while the employee provides valid travel documents, qualifications and medical or immigration paperwork. Research accommodation, transport, healthcare, weather and local employment rules before relocating. Malaysia is tropical, so expect heat, humidity and seasonal heavy rain.