The Waiter/Waitress is responsible for welcoming guests, taking food and beverage orders, serving items accurately and professionally, clearing tables, and handling guest requests. Candidates should have hospitality or restaurant experience, good English communication skills, a neat and professional appearance, and a customer-focused attitude. Knowledge of food and beverage service, menu items, hygiene standards, and point-of-sale systems is beneficial. The role requires teamwork, attention to detail, flexibility to work shifts, weekends, and public holidays, and the ability to remain calm during busy service periods. Previous experience in a luxury hotel or international hospitality environment is preferred.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, and premium guest experiences. Shangri-La properties typically offer restaurants, bars, meeting facilities, wellness services, and leisure amenities, serving both business and leisure travellers. In the United Arab Emirates, the company operates luxury hotels and resorts in major destinations such as Dubai and Abu Dhabi. Employees work in multicultural teams and are expected to demonstrate professionalism, courtesy, attention to detail, and a strong commitment to guest satisfaction. Shangri-La may provide structured training, career development, staff accommodation, meals, transportation, and other benefits depending on the property and employment contract.
The United Arab Emirates is not an island but a federation of seven emirates, with strong hospitality opportunities in Dubai, Abu Dhabi, Ras Al Khaimah, and coastal resort areas. Jobs are available in hotels, restaurants, tourism, retail, aviation, events, and entertainment. The culture combines Islamic traditions with a highly international lifestyle; modest dress and respectful behaviour are expected, especially in public and religious places. Summers are extremely hot, while winter offers pleasant outdoor conditions. Accommodation, transport, meals, medical insurance, and flights may be included in hospitality contracts, so applicants should check the offer carefully. Most foreign workers need employer-sponsored residence and work visas; working on a tourist visa is not permitted. Relocation requires passport checks, medical testing, document attestation where applicable, and a local Emirates ID. Living costs vary considerably, with Dubai generally more expensive than other emirates.
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