Executive Housekeeper

Job Description

The Executive Housekeeper oversees all housekeeping operations, including guest rooms, public areas, laundry, budgets, supplies, quality standards, and team performance. Candidates should have substantial housekeeping experience in a luxury hotel or resort, with previous supervisory or management responsibility. Strong leadership, organisation, communication, and problem-solving skills are essential. The role requires close coordination with Front Office, Engineering, Food and Beverage, and guest services. Shangri-La will expect a hands-on manager who can maintain high cleanliness standards, coach colleagues, manage costs, respond professionally to guest concerns, and comply with health, safety, and brand procedures. Flexibility, cultural awareness, and the ability to work varied shifts are also important.

Company Info

Shangri-La is a major luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service culture. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, Africa, and North America. Its properties typically focus on personalised guest service, comfortable surroundings, high operating standards, and strong food and beverage offerings. Shangri-La hotels employ international teams and provide opportunities across rooms, culinary, engineering, commercial, wellness, and corporate functions. In Malaysia, the group has established properties serving business and leisure travellers, with roles often offering structured training, staff benefits, meals, accommodation or allowances depending on the property, and opportunities for internal progression. The company generally looks for people who are service-minded, professional, culturally respectful, and committed to creating memorable guest experiences.

Destination Guide

Malaysia offers opportunities in luxury hotels, beach resorts, serviced apartments, restaurants, tourism, and property management, particularly in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Langkawi, Penang, and parts of Sabah provide an island-oriented lifestyle with beaches, outdoor activities, diverse food, and a relaxed pace, while Kuala Lumpur offers broader career options and urban amenities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hospitality. Living costs vary, with resort islands sometimes requiring staff accommodation or commuting arrangements. Foreign employees normally need an employer-sponsored Employment Pass, and the company typically handles the application after an offer is accepted. Applicants should confirm visa eligibility, accommodation, medical coverage, flights, taxes, and probation terms before relocating. Malaysia has warm, humid weather year-round, with monsoon conditions varying by coast.