The Service Associate - Human Resources supports the hotel’s HR team with employee records, onboarding, attendance and leave administration, recruitment coordination, staff communication, training arrangements and general office duties. Candidates should normally have a diploma or certificate in Human Resources, business administration or a related field, along with good computer and communication skills. Previous experience in hotel HR or administration is helpful, while fresh graduates may also be considered. The role requires confidentiality, accuracy, organisation, a service-oriented attitude and the ability to work cooperatively in a multicultural hospitality environment. Candidates should be professional, approachable and comfortable handling several administrative tasks while meeting deadlines.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La is known for warm Asian hospitality, high service standards and guest-focused experiences. Its properties typically provide accommodation, restaurants, events, wellness facilities and extensive business services. In Malaysia, the group has operated well-known hotels and resorts in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees generally work in diverse, service-driven teams and may receive training, staff benefits, career development opportunities and access to hospitality experience across the wider group.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and beach resorts on the east coast. Hotels, restaurants, spas and tourism businesses regularly recruit staff in front office, food and beverage, housekeeping, engineering, finance and human resources. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hotels, while Bahasa Malaysia is the national language. Lifestyle costs are moderate, although island resorts can be more expensive and quieter than major cities. Langkawi, Penang and Sabah offer beaches, nature and relaxed living, while Kuala Lumpur provides stronger transport and career options. Foreign employees generally need employer sponsorship and an approved Malaysian Employment Pass before starting work. Candidates should confirm visa eligibility, accommodation, medical requirements and relocation costs directly with the employer.
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