The Service Leader/Executive – Learning & Development supports the planning, coordination and delivery of staff training at Shangri-La in Malaysia. Requirements typically include a diploma or degree in hospitality, human resources, training or a related field, along with relevant hotel experience. Strong communication, presentation, organisational and administrative skills are expected, as well as confidence working with colleagues at all levels. The successful candidate should be service-oriented, approachable, detail-conscious and able to manage training schedules, records, induction programmes and development activities. Experience with learning systems, workplace coaching and luxury-hospitality standards would be an advantage. Fluency in English is generally required; Malay or other local languages may also be beneficial.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The company is recognised for warm Asian hospitality, personalised service and extensive properties ranging from urban hotels to beachfront resorts. Shangri-La operates several Malaysian locations, including hotels and resorts in Kuala Lumpur, Penang, Kota Kinabalu and other major destinations. Its people-focused culture places strong emphasis on guest satisfaction, professional standards, employee development and teamwork. Benefits and working conditions vary by property and position, but hospitality employees may receive meals, uniforms, staff accommodation or transport support, service benefits and training opportunities. The brand is particularly suitable for candidates seeking international hotel experience and long-term career progression.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, aviation and corporate services. Popular island and coastal destinations include Langkawi, Penang, Tioman, Redang, Perhentian and parts of Sabah, while Kuala Lumpur provides broader corporate employment. Local culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, with food, festivals and religious customs playing an important role. Lifestyle ranges from busy city living to relaxed beach communities; costs are generally moderate, though resort locations can be seasonal and less convenient. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling approval and immigration procedures. Candidates should confirm salary, accommodation, medical cover, transport, contract length and visa eligibility before relocating. English is widely used in hospitality, while Malay is useful for daily life.
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