Service Centre Officer

Job Description

The Service Centre Officer handles hotel guest enquiries, requests and telephone calls, coordinates with departments, records service details and follows up to ensure prompt resolution. Requirements typically include a diploma or certificate in hospitality, hotel operations or a related field, previous customer-service or hotel experience, and strong spoken English and Cantonese; Mandarin is often advantageous. The successful candidate should be courteous, organised, attentive to detail and comfortable working shifts, weekends and public holidays. Good communication, problem-solving ability, computer literacy and a genuine commitment to Shangri-La service standards are expected.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired approach to gracious service. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. Its Hong Kong operations include prestigious city hotels serving business travellers, leisure guests, residents and event customers. Shangri-La places strong emphasis on personalised guest care, professionalism, cultural awareness and employee development. Hotel teams commonly work across rooms, food and beverage, events, engineering, finance and guest services, creating opportunities for both hospitality specialists and people entering the industry. Employees are generally expected to maintain polished standards, protect guest confidentiality, cooperate across departments and consistently deliver warm, efficient service in a fast-paced environment.

Destination Guide

Hong Kong is a compact, energetic international city with strong opportunities in hotels, restaurants, tourism, retail, finance, technology and professional services. Its culture blends Cantonese traditions with global influences; respect, punctuality and workplace efficiency are highly valued. Lifestyle options range from dense urban neighbourhoods, shopping and nightlife to beaches, hiking trails and outlying islands. Public transport is extensive and reliable, although housing can be expensive, especially near central business districts. Overseas hires normally need an appropriate employment visa, commonly sponsored by the employer under the General Employment Policy, and must meet qualification and salary requirements. A valid passport, employment contract and supporting documents are typically required. New arrivals should arrange accommodation, healthcare coverage and a local bank account, and learn basic Cantonese phrases. Hong Kong is generally convenient for relocation, but applicants should budget carefully for rent and daily expenses.