The Concierge (Bell-Hop) supports guests with luggage, arrivals, departures, transportation arrangements, directions and local recommendations while providing warm, efficient service. Candidates should have hospitality or customer-service experience, good communication skills and a professional, well-groomed appearance. The role requires physical fitness for handling luggage, willingness to work shifts, weekends and public holidays, and familiarity with Singapore’s attractions and transport network. English proficiency is important; additional languages are an advantage. The successful candidate is expected to be courteous, attentive, dependable and calm under pressure, while maintaining Shangri-La’s service standards and coordinating effectively with the front office, housekeeping and other hotel departments.
Shangri-La is a luxury hospitality group founded in Singapore and recognised internationally for its Asian-inspired service, elegant hotels and resort experiences. The group operates properties across Asia, the Middle East, Europe, North America and other key destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La Singapore is a prominent urban resort near Orchard Road, offering guest rooms, suites, restaurants, gardens, leisure facilities and extensive event services. The company places strong emphasis on genuine care, personalised guest experiences, teamwork and professional development. Employees typically work in a multicultural environment and are expected to demonstrate courtesy, attention to detail and consistent service standards. Benefits and employment terms vary by position and may include staff meals, uniforms, training and hotel-related privileges.
Singapore is a compact island city-state with strong opportunities in hotels, tourism, restaurants, aviation, finance, technology and healthcare. Hospitality roles are available in luxury hotels, resorts, attractions and food-and-beverage businesses, although competition can be high. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle highlights include excellent public transport, safe streets, diverse food, shopping, parks and easy regional travel. Housing and daily expenses can be high, particularly near central areas, so candidates should compare accommodation options and salary carefully. Foreign nationals generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled through Singapore’s Ministry of Manpower. Secure a written offer before relocating, confirm accommodation and benefits, and check current visa rules with official government sources.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...