The Reservation Executive manages hotel room bookings, amendments, cancellations, availability checks and guest enquiries through telephone, email and reservation systems. Candidates are generally expected to have hospitality, reservations or customer-service experience, strong communication skills and good computer literacy. Familiarity with hotel property-management systems and online distribution channels is advantageous. The role requires accuracy, professional telephone etiquette, sales awareness and the ability to recommend suitable room types or packages. Candidates should be comfortable working shifts, including weekends and public holidays, and able to coordinate effectively with Front Office, Sales and Revenue teams. A service-focused attitude, attention to detail, resilience during busy periods and fluency in English are typically expected.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, high service standards and premium accommodation, dining, wellness and event facilities. Shangri-La Hotel Singapore is located near Orchard Road and serves leisure travellers, business guests, families and meetings clients. Employees typically work in a multicultural environment with structured operating procedures and strong emphasis on guest satisfaction. The company offers opportunities across hotel operations, including Front Office, Reservations, Food and Beverage, Housekeeping, Sales, Engineering and supporting corporate functions. Employment conditions, benefits and development opportunities vary according to the position and local regulations.
Singapore is a compact, highly connected island city-state with strong employment opportunities in hospitality, tourism, aviation, finance, technology, healthcare and retail. Its culture blends Chinese, Malay, Indian and international influences, reflected in its languages, festivals and famous hawker food. The lifestyle is safe, efficient and urban, with excellent public transport, shopping, parks and waterfront areas, although accommodation and daily expenses can be high. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled through Singapore’s Ministry of Manpower. New arrivals should budget for rent, deposits, transport, medical insurance and work-pass administration. English is widely used at work. Singapore has no separate island-resort lifestyle, but Sentosa and nearby coastal areas offer beaches and recreation.
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