Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) manages incoming hotel calls, guest requests and internal communications, providing prompt, courteous and accurate assistance. Requirements typically include a secondary school qualification, previous hotel or customer-service experience, clear spoken English and good telephone etiquette. Familiarity with hotel systems and additional languages may be advantageous. The successful candidate is expected to remain calm under pressure, record requests accurately, follow up with relevant departments and maintain confidentiality. Flexibility to work rotating shifts, weekends and public holidays is normally required. A professional appearance, positive attitude, strong listening skills and a genuine commitment to Shangri-La’s service standards are important.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group is recognised for its Asian-inspired hospitality, personalised guest service and distinctive properties, including Shangri-La Singapore. Its operations cover accommodation, dining, events, wellness and related guest experiences. Employees work in a multicultural environment where courtesy, attention to detail and teamwork are highly valued. Shangri-La generally offers opportunities across front office, food and beverage, housekeeping, culinary, engineering, sales and corporate functions. The company places strong emphasis on guest satisfaction, service consistency, professional development and creating memorable stays for travellers and local customers.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, retail, aviation, finance, technology and healthcare. Its culture blends Chinese, Malay, Indian and international influences, reflected in its festivals, neighbourhoods and excellent food scene. Life is safe, efficient and convenient, with reliable public transport, modern healthcare and abundant shopping and entertainment. Accommodation and daily expenses can be high, especially in central areas, so budgeting is important. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit; eligibility depends on salary, qualifications and current government rules. Employers usually guide successful candidates through the application process. New arrivals should arrange suitable housing, insurance and local banking, and be prepared for a hot, humid climate year-round.