The Assistant Director of Sales, RSR & GSH supports Shangri-La’s sales strategy across regional sales, reservations and global sales-hub activities. Responsibilities typically include developing corporate and leisure accounts, managing key client relationships, identifying new business, supporting revenue targets, coordinating with hotels and sales offices, preparing forecasts and reports, and coaching sales colleagues. Candidates are expected to have a degree or diploma in hospitality, business or a related field, several years of hotel sales experience, and a strong understanding of the Malaysian and international markets. Excellent communication, negotiation, presentation and leadership skills are required, together with commercial awareness, customer focus and the flexibility to travel or work across departments.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognized for its Asian-inspired service, resort experiences and international hotel portfolio. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other major destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La properties typically serve luxury leisure travelers, corporate guests, meetings and events, offering accommodation, restaurants, wellness facilities and extensive guest services. In Malaysia, the group has established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. The company places strong emphasis on genuine hospitality, employee development, cultural understanding and personalized guest experiences. Sales leadership roles generally work closely with operations, revenue management, marketing and regional commercial teams to strengthen market share and long-term business relationships.
Malaysia offers opportunities in hotel sales, revenue management, events, food and beverage, tourism operations and corporate hospitality, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort areas. Peninsular islands such as Langkawi and Penang combine beaches, heritage, restaurants and a relaxed lifestyle, while Sabah and Sarawak offer rainforest, diving and outdoor experiences. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business and hospitality. Living costs vary, with Kuala Lumpur generally offering the widest professional network and resort islands providing a slower pace. Foreign employees normally require employer sponsorship for an Employment Pass, and approval must be obtained before starting work. Candidates should confirm visa eligibility, medical requirements, accommodation, transport and tax arrangements with Shangri-La and Malaysian authorities before relocating.
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