The Reservations Associate manages guest bookings, amendments, cancellations and related enquiries through telephone, email and reservation systems. The role typically requires a diploma or equivalent experience in hospitality, reservations or customer service, good spoken and written English, and confidence using hotel systems and office software. Knowledge of other languages and experience with Opera or similar property-management systems are useful. The successful candidate is expected to provide warm, accurate and prompt service, follow booking and payment procedures, communicate room availability clearly, and coordinate effectively with Front Office, Sales and Revenue teams. Flexibility for shifts, weekends and public holidays, strong attention to detail, and a professional Shangri-La service attitude are important.
Shangri-La Group is a luxury hospitality company founded in Singapore and recognised for its distinctive Asian hospitality. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its properties are known for attentive service, comfortable accommodation, restaurants, wellness facilities and conference or event spaces. Shangri-La Singapore is a large urban resort-style hotel near Orchard Road, with extensive guest rooms, dining venues, gardens, meeting facilities and recreational amenities. Employees generally work in a multicultural environment where guest care, teamwork, professionalism and service consistency are strongly emphasised. The company also offers opportunities to develop across hotel departments and within its wider international network.
Singapore is a compact, highly connected island city with opportunities in hotels, restaurants, tourism, aviation, retail, finance, technology and healthcare. The culture is multicultural, with Chinese, Malay, Indian and international influences; English is widely used at work, while Mandarin, Malay and Tamil are also official languages. Lifestyle is convenient and generally safe, with excellent public transport, diverse food, shopping, parks and vibrant neighbourhoods. Housing and daily expenses can be high, especially near central areas, so many newcomers compare shared accommodation and longer commutes. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled by Singapore’s Ministry of Manpower. Secure a written offer before relocating, check pass eligibility, arrange medical or identity documents, and budget for deposits, transport and initial living costs.
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