The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, guest services, reservations coordination, check-in and check-out, cashiering, and daily lobby operations. Candidates typically need a hospitality or business-related qualification, several years of front-office experience, and strong knowledge of hotel systems and service standards. Previous supervisory experience in an upscale or international hotel is preferred. The role requires excellent English communication, professional presentation, problem-solving ability, and flexibility to work shifts, weekends, and holidays. Shangri-La expects the candidate to lead by example, coach colleagues, resolve guest concerns promptly, maintain accurate procedures, and deliver warm, personalized service consistent with the brand.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for attentive Asian-inspired hospitality, high service standards, elegant accommodations, and extensive guest facilities such as restaurants, spas, meeting venues, and recreational activities. In the Philippines, Shangri-La operates prominent properties in locations including Manila, Cebu, and Boracay. Employees generally work in a structured, service-focused environment with opportunities for training, international exposure, and career progression across hotel departments and destinations. Front-office team members are expected to create welcoming guest experiences while maintaining operational efficiency, professionalism, and strong coordination with housekeeping, food and beverage, reservations, and management teams.
The Philippines offers hospitality opportunities across major islands and resort destinations. Luzon, particularly Metro Manila and nearby areas, has the widest range of corporate, hotel, and restaurant jobs. Cebu and Mactan are major tourism and business centers, while Boracay, Palawan, Bohol, and Siargao provide resort-focused work, although seasonal demand and accommodation costs can vary. Filipino culture is warm, family-oriented, respectful, and strongly service minded; English is widely used in hotels and business. Lifestyle options range from busy urban living to relaxed beach communities, with generally affordable food and transport outside central tourist areas. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a 9(g) work visa. Requirements can change, so applicants should confirm procedures with the employer and Philippine authorities before relocating.
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