Captain

Job Description

The Captain supervises daily restaurant or banquet service, coordinates assigned service sections, welcomes guests, explains menus, takes orders, and ensures food and beverages are delivered accurately and promptly. The role typically requires hospitality experience, preferably in a hotel or upscale restaurant, good knowledge of service standards, and confidence using English; additional languages are an advantage. Candidates should be well presented, customer focused, reliable, and comfortable working shifts, weekends, and public holidays. They are expected to lead junior team members, handle guest requests or complaints professionally, maintain cleanliness and hygiene standards, and support smooth communication between guests, service staff, and the kitchen.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for polished service, comfortable accommodation, extensive dining facilities, and a strong emphasis on genuine Asian hospitality. In Malaysia, Shangri-La operates prominent city and resort properties, including hotels in Kuala Lumpur, Penang, and Kota Kinabalu. The company employs people across rooms, food and beverage, culinary, wellness, engineering, finance, and guest services. Employees generally work in structured hotel environments with opportunities for professional training, internal mobility, and exposure to international guests. Standards are high, so teamwork, presentation, attention to detail, cultural awareness, and consistent guest care are important qualities for successful candidates.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, manufacturing, and healthcare. Island and coastal destinations such as Penang, Langkawi, Kota Kinabalu, and parts of Sabah and Sarawak provide strong hospitality and tourism employment, while Kuala Lumpur has broader corporate opportunities. Malaysian culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences, with diverse food, festivals, and languages. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular resort areas can be more expensive. Employees should expect warm weather, monsoon seasons, and a relaxed social culture. Foreign nationals usually need an employer-sponsored Employment Pass or another approved work permit before starting work; the employer normally handles much of the application. Candidates should confirm accommodation, medical coverage, transport, service charge, and relocation support in the offer. English is widely used in hotels, while Malay and other languages are valuable advantages.