Executive Housekeeper

Job Description

The Executive Housekeeper is responsible for leading the hotel’s housekeeping operation and maintaining consistently high standards of cleanliness, presentation, hygiene and guest comfort. Requirements typically include several years of hotel housekeeping experience, including supervisory or departmental leadership, strong knowledge of room, public-area and laundry operations, and confidence managing budgets, schedules, inspections and supplies. The successful candidate should be organised, guest-focused and commercially aware, with excellent communication and people-management skills. Experience in an international luxury hotel, knowledge of health and safety procedures, and the ability to train and motivate a multicultural team are highly valued. Flexibility, attention to detail and a hands-on approach are expected.

Company Info

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The brand is recognised for warm Asian hospitality, high service standards and distinctive properties in city and resort locations. Shangri-La hotels generally provide extensive guest facilities, including restaurants, spas, leisure areas, conference venues and premium accommodation. The company places strong emphasis on guest satisfaction, operational excellence, employee development and cultural service values. In Malaysia, Shangri-La has operated prominent properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. An Executive Housekeeper joining the group can expect a structured luxury-hotel environment, diverse teams, detailed brand standards and responsibility for maintaining the guest experience across rooms and public areas.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Housekeeping leaders may find roles with international hotels, beach resorts, serviced residences and cruise-related businesses. The culture is multicultural, combining Malay, Chinese, Indian and indigenous influences, with English commonly used in hotels. Lifestyle varies from busy urban living to relaxed island life, with affordable food, tropical weather and easy access to beaches, rainforests and cultural attractions. Langkawi is especially popular for resort professionals, while Penang offers a stronger heritage and food scene. Foreign employees normally need an employment pass sponsored by the employer; approval depends on qualifications, salary and immigration requirements. Candidates should confirm accommodation, medical coverage, relocation support and tax treatment before accepting an offer. Costs are generally lower than in many international luxury destinations, though resort-island housing can be limited or more expensive.