The Waiter/Waitress serves guests at Lobster Bar & Grill, taking orders, explaining menu items, delivering food and beverages, processing payments, and maintaining professional service standards. Candidates should have relevant restaurant or hotel experience, good knowledge of food and beverage service, and a friendly, polished manner. Strong communication skills in English are expected; Cantonese and Mandarin are valuable in Hong Kong. The role requires teamwork, attention to detail, personal presentation, and the ability to work efficiently during busy services. Flexibility to work shifts, weekends, and public holidays is essential. Candidates should be comfortable working in an upscale dining environment and consistently deliver warm, attentive service in line with Shangri-La standards.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, restaurants, and guest-focused service across Asia and international markets. The company operates premium properties that combine local character with high standards of accommodation, dining, wellness, and business facilities. Shangri-La Hotels and Resorts is recognised for its Asian hospitality style, extensive staff training, and emphasis on personalised guest experiences. In Hong Kong, the group operates well-established luxury hotels and restaurants serving business travellers, tourists, and local guests. Employees may receive benefits such as meals, uniforms, medical coverage, training, staff rates, and opportunities for internal or international career development, depending on the property and employment contract.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Hospitality workers can find roles in luxury hotels, independent restaurants, clubs, cruise services, and event venues, although competition is high and Cantonese is useful for customer-facing positions. The culture is fast-paced, international, and respectful of efficiency, hierarchy, and excellent service. Lifestyle highlights include outstanding food, public transport, shopping, hiking, beaches, and lively arts and nightlife scenes. Housing is expensive, especially in central districts, so many workers share apartments or live in areas such as Kowloon or the New Territories. Foreign employees normally need an employment visa sponsored by a Hong Kong employer and must meet qualification and salary requirements. Arrange accommodation, insurance, banking, and budgeting before arrival. Hong Kong has humid summers, mild winters, and excellent transport connections throughout the city.
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