The Waiter/Waitress serves guests at Vintana Cafe, Shangri-La The Fort's all-day dining restaurant. Requirements typically include previous experience in hotel or restaurant service, good English communication, a pleasant personality, sound knowledge of food and beverage service, and the ability to work flexible shifts, weekends, and holidays. The candidate is expected to greet guests warmly, take accurate orders, serve food and beverages efficiently, maintain cleanliness and table standards, respond to guest requests, and follow Shangri-La's service, hygiene, and safety procedures. A hospitality-related qualification and familiarity with point-of-sale systems are advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Asia and recognized for its hotels, resorts, and restaurants across the world. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders brands. In the Philippines, Shangri-La operates respected properties such as Shangri-La The Fort in Bonifacio Global City, Manila, offering accommodation, dining, meetings, wellness, and lifestyle experiences. The group is known for warm Asian hospitality, high service standards, employee training, and attention to guest comfort. Working for Shangri-La can provide hospitality professionals with exposure to international operating practices, structured career development, staff benefits, and opportunities to move between departments or properties. Service roles require professionalism, teamwork, flexibility, and a consistent focus on creating memorable guest experiences.
The Philippines is an archipelago with strong employment opportunities in hotels, restaurants, resorts, tourism, retail, business services, and customer support. Major hospitality markets include Metro Manila, Cebu, Boracay, Palawan, and other resort islands. Filipino culture is generally welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities, while food, festivals, beaches, and outdoor activities are central to daily life. Foreign workers normally need an employer-sponsored Alien Employment Permit and an appropriate work visa or permit before starting employment; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. Relocating employees should budget for housing, transport, healthcare, and deposits, especially in Manila. Local wages and living costs vary considerably by location, and service charge policies should be reviewed before accepting an offer.
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