The Club Ambassador welcomes and assists guests in the hotel’s club lounge, providing personalised check-in and check-out, concierge support, restaurant and travel recommendations, and attentive service throughout the stay. Candidates should have a diploma or certificate in hospitality, previous experience in a luxury hotel or guest-relations role, and strong spoken English; Cantonese and Mandarin are valuable advantages. The role requires excellent communication, grooming, cultural awareness, computer skills, and the ability to remain calm and professional during busy periods. The successful candidate is expected to deliver warm, discreet and highly personalised service, anticipate guest needs, handle requests efficiently, and support the hotel’s luxury service standards.
Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La is known for refined service, strong attention to local culture and its warm, personalised approach to hospitality. Its portfolio includes the Shangri-La, Shangri-La JEN and other hotel brands, serving business travellers, leisure guests and long-stay residents. In Hong Kong, the group operates prominent properties including Island Shangri-La and Kowloon Shangri-La. Employees typically work in a multicultural environment with structured training, internal career opportunities, staff benefits and exposure to high-end international guests. Service quality, teamwork, discretion and genuine care for guests are central to the company’s employment expectations.
Hong Kong offers strong opportunities in luxury hotels, restaurants, finance, retail, aviation, tourism and international business. Its culture blends Cantonese traditions with global influences; respect, efficiency and relationship-building are important in workplaces. Life is energetic and convenient, with excellent public transport, extensive dining, shopping, hiking trails and beaches, although accommodation can be expensive and space is limited. Hong Kong has a subtropical climate, with hot, humid summers and milder winters. Most overseas employees need an employment visa sponsored by a local employer, and the company normally supports the application. Applicants must generally show relevant qualifications, experience and a genuine job offer. New arrivals should budget for housing deposits, transport and healthcare, and arrange appropriate insurance. Cantonese is widely spoken, while English is common in hotels and professional settings; Mandarin is also useful. Hong Kong Island, Kowloon and the New Territories each offer different commuting and lifestyle options.
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