The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining high service standards, managing guest satisfaction, and supporting outlet performance. Requirements typically include a diploma or degree in hospitality, several years of experience in hotel or restaurant operations, strong knowledge of service procedures, and good communication skills. The successful candidate is expected to lead and coach staff, coordinate with kitchen and other departments, handle guest feedback professionally, monitor hygiene and safety standards, and assist with scheduling, stock control, and revenue objectives. Flexibility, leadership, attention to detail, and the ability to work shifts, weekends, and public holidays are essential.
Shangri-La Hotels and Resorts is an international luxury hospitality group founded in Hong Kong, with hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other destinations. The company is known for personalised service, comfortable accommodation, extensive dining facilities, and resort experiences. Its properties commonly provide restaurants, bars, banqueting, spas, meeting facilities, and recreational activities. Shangri-La places strong emphasis on guest care, operational standards, staff development, and creating a welcoming workplace. In Malaysia, the group operates well-known properties in locations such as Kuala Lumpur, Penang, Kota Kinabalu, and other resort destinations. Employees may benefit from structured training, international hospitality exposure, staff accommodation or meals at selected properties, and opportunities to progress within the wider hotel group.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak, with resorts and hotels regularly recruiting food and beverage supervisors, managers, chefs, and guest-service staff. Penang combines heritage culture, diverse Malaysian, Chinese, Indian, and Peranakan influences, excellent food, and an active urban lifestyle. Langkawi provides a quieter island setting with beaches, nature, and resort-based employment, while Kota Kinabalu offers access to islands, marine parks, and outdoor activities. Living costs are generally moderate, although popular resort areas can be more expensive. Malaysia is multicultural, English is widely used in tourism, and service staff should respect local religious and cultural customs. Foreign workers normally require an employer-sponsored Employment Pass or appropriate work permit; working before approval is not permitted. Employers may assist with documentation, medical checks, flights, and accommodation, but these benefits should be confirmed before relocation.
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