The Information Technology Manager is responsible for overseeing hotel technology operations, including infrastructure, systems, networks, cybersecurity, telecommunications, user support, and technology vendors. Typical requirements include a degree or diploma in information technology, computer science, or a related field, several years of hospitality or enterprise IT experience, and practical knowledge of property-management systems, networking, servers, Microsoft technologies, and data security. The candidate is expected to lead and develop the IT team, maintain reliable 24-hour services, manage budgets and projects, protect guest and company information, and provide responsive support to hotel departments. Strong communication, problem-solving, leadership, documentation, and English-language skills are important, along with a service-oriented approach and willingness to work flexible hours when operational issues arise.
Shangri-La is a global luxury hospitality group founded in Asia, operating hotels, resorts, and related properties across the Middle East, Asia, Europe, North America, and other international markets. The group is known for attentive service, upscale accommodation, restaurants, wellness facilities, and destination-focused guest experiences. In the Philippines, Shangri-La operates prominent properties in locations such as Manila, Cebu, and Boracay, employing teams across hotel operations, food and beverage, engineering, finance, sales, and technology. Its workplace typically emphasizes guest satisfaction, service excellence, teamwork, professional standards, and cultural awareness. An Information Technology Manager supports the smooth running of hotel systems and helps ensure that colleagues and guests receive secure, dependable, and efficient digital services. Exact benefits, reporting lines, and responsibilities vary by property and may include meals, uniforms, insurance, training, and staff accommodation or transport assistance.
The Philippines is an archipelago with major employment hubs in Luzon, including Metro Manila and Clark; Visayas destinations such as Cebu and Boracay; and Mindanao cities including Davao. Hospitality opportunities are available in hotels, resorts, restaurants, tourism, engineering, finance, and IT, with stronger concentrations in Manila, Cebu, and major resort areas. Filipino culture is generally welcoming, family-oriented, community-minded, and English is widely used in business and hospitality. Lifestyle ranges from busy urban living to relaxed coastal communities, with warm weather, beaches, diving, festivals, and varied regional food. Foreign nationals normally need an employer-sponsored work permit and appropriate visa or immigration approval before working; requirements can change, so confirm details with the Philippine Bureau of Immigration and the employer. Relocating staff should budget for housing, transport, healthcare, utilities, and occasional travel between islands. Typhoons, traffic, and seasonal weather should also be considered.
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