The Training Supervisor supports the hotel’s learning and development programme by coordinating inductions, service training, compliance courses and department-specific skills development. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, along with hotel experience and strong presentation and communication skills. The successful candidate should be organised, approachable and confident working with employees at all levels. Responsibilities may include preparing training materials, maintaining attendance and training records, assisting with performance development plans, evaluating learning results and ensuring programmes meet Shangri-La standards. Experience in a luxury hotel, knowledge of training systems and relevant facilitation or coaching qualifications would be advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Asia and recognised internationally for warm service, refined accommodation and destination resorts. Its portfolio includes Shangri-La, Kerry, JEN and Traders hotels, as well as resorts and residences across Asia, the Middle East, Europe and other markets. Shangri-La properties typically provide accommodation, dining, wellness, meetings and leisure facilities, with a strong emphasis on personalised guest experiences and colleague development. In the Philippines, the group operates prominent hotels and resorts, including properties in Manila, Cebu and Boracay. Employees generally work within structured service standards, multicultural teams and comprehensive hospitality operations. Training roles help maintain the company’s service culture by supporting onboarding, professional development, compliance and continuous improvement across departments.
The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan and other resort islands, particularly in hotels, restaurants, tourism, wellness and events. Workplaces are generally service-focused and multicultural, while Filipino culture is warm, family-oriented and community-minded. Island life can provide a relaxed lifestyle, outdoor activities and lower daily costs than many major international destinations, although transport, healthcare and internet access vary by location. English is widely used in business and tourism, and learning basic Filipino phrases can help with integration. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa before undertaking paid employment; requirements can include immigration, labour and medical documentation. Employers may assist with permits, accommodation, meals, transportation or relocation, but benefits differ by property. Candidates should confirm the exact island, housing arrangements, tax treatment, contract terms and visa support directly with Shangri-La before relocating.
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