The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and coordinates with housekeeping and other hotel departments. Candidates should have strong communication and customer-service skills, a professional appearance, attention to detail, and basic computer knowledge. Previous hotel or front-office experience is helpful, while hospitality qualifications are advantageous. The role requires flexibility to work rotating shifts, weekends and public holidays. Shangri-La expects candidates to be warm, reliable, culturally sensitive, solution-oriented and capable of maintaining high service standards during busy periods. Fluency in English is essential; additional languages and familiarity with hotel systems are valuable.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for its warm Asian hospitality, personalised service and strong emphasis on guest experience. Shangri-La Singapore is an established five-star city resort set in landscaped grounds near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services and extensive event spaces for business and leisure travellers. Employees typically work in a multicultural environment with structured service standards, training opportunities and opportunities to build careers across the group. The company values courtesy, teamwork, professionalism and genuine care for guests. Exact benefits and compensation depend on the position, experience and employment terms.
Singapore is a compact, highly connected island city-state and a major centre for hospitality, finance, technology, aviation and tourism. Hotel jobs are available in front office, food and beverage, housekeeping, events, culinary operations and guest relations, with opportunities in international chains and independent properties. The culture is multicultural, efficient and generally respectful, combining Chinese, Malay, Indian and Western influences. Lifestyle is urban and convenient, with excellent public transport, diverse food, shopping, parks and a lively arts scene. Housing can be expensive, especially near central areas, although public transport makes commuting practical. Foreign applicants normally need an employer-sponsored work pass; service roles may use an S Pass or Work Permit, subject to government eligibility rules and quotas. Secure a written offer before relocating, check the pass conditions, budget for rent and deposits, and confirm medical, insurance and other employment benefits.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...