The Assistant Manager supports the Lobby Lounge operation by supervising daily service, coordinating staff, maintaining luxury hospitality standards, handling guest requests and complaints, monitoring sales and costs, and ensuring compliance with health and safety procedures. Candidates should have experience in upscale hotel restaurants, lounges, or similar food-and-beverage environments, together with strong communication and leadership skills. A professional, guest-focused attitude, sound knowledge of beverages and service procedures, attention to detail, and the ability to work shifts, weekends, and public holidays are expected. Fluency in English is normally required; Cantonese or Mandarin and relevant hospitality qualifications would be advantageous.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its distinctive Asian-inspired service. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties typically offer accommodation, restaurants, lounges, meeting facilities, wellness services, and leisure experiences. Shangri-La places strong emphasis on personalised guest care, refined service standards, employee development, and creating a welcoming atmosphere for guests and colleagues. In Hong Kong, its portfolio includes prominent luxury hotels such as Island Shangri-La and Kowloon Shangri-La. Employees generally work in structured, multicultural environments with opportunities to develop careers in food and beverage, rooms, events, culinary operations, and hotel management.
Hong Kong offers strong opportunities in luxury hotels, restaurants, events, retail, finance, technology, and tourism. The city blends Cantonese traditions, international influences, historic neighbourhoods, festivals, temples, and an energetic dining culture. Lifestyle is fast-paced and convenient, with excellent public transport, extensive shopping, varied nightlife, beaches, hiking trails, and nearby islands for weekend escapes. Housing can be expensive, so many newcomers share apartments or live in areas connected by the MTR. Foreign employees generally need an employment visa sponsored by a Hong Kong employer; the company normally supports the application, which requires a confirmed job and proof of suitable qualifications or experience. Dependants may usually apply for dependant visas. New arrivals should arrange accommodation, an identity card, banking, healthcare cover, and tax registration after arrival.
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