Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes across the hotel. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or operational experience. The successful candidate should understand hospitality standards, performance development and service culture, and be confident delivering workshops, coaching colleagues and working with department heads. Strong communication, presentation, organisation and interpersonal skills are expected. Familiarity with training needs analysis, competency assessments, induction programmes and learning records is advantageous. The role requires a professional, approachable leader who can motivate employees and support Shangri-La’s service standards.

Company Info

Shangri-La is a major luxury hospitality group founded in Asia and recognised for its hotels, resorts and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Shangri-La Resorts, JEN by Shangri-La and Traders. Its hotels commonly provide accommodation, restaurants, meetings and events, wellness facilities and leisure experiences. Shangri-La places strong emphasis on genuine hospitality, employee development, guest satisfaction and responsible business practices. In Malaysia, the company has operated well-known city hotels and resort properties, offering career opportunities in rooms, food and beverage, culinary operations, finance, sales, engineering, human resources and learning and development. Benefits and working conditions vary by property, but hospitality employees may receive meals, uniforms, staff rates, insurance and other allowances.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail and corporate services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Island and resort life is generally warm, relaxed and community-oriented, with beaches, diving, rainforests and outdoor activities close by. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English commonly used in hotels and business. Living costs are moderate compared with many international destinations, although resort islands can be more expensive and transport may be limited. Foreign employees normally need an employer-sponsored Employment Pass, and the company usually manages approval through Malaysian immigration authorities; working before approval is not permitted. Candidates should confirm salary, accommodation, meals, medical cover, flights and transport in the offer. A valid passport, relevant qualifications and verified work experience are typically required for relocation.