Director of Sales

Job Description

The Director of Sales is responsible for leading the hotel’s sales strategy, driving room, events, corporate and group business, and achieving revenue targets. Requirements typically include a degree or diploma in hospitality, business or marketing, substantial hotel sales experience, and proven leadership ability. The candidate should understand local and international markets, maintain strong relationships with corporate clients and travel partners, manage budgets and forecasts, and confidently represent Shangri-La. Excellent communication, negotiation, presentation and team-management skills are expected. Familiarity with Malaysia’s hospitality market, digital sales channels and hotel systems is advantageous. The role requires a commercially minded, energetic professional who can work flexibly and deliver results in a competitive luxury-hotel environment.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant hotels and resorts, and strong emphasis on genuine care. The group operates properties across Asia, the Middle East, Europe, North America and other international markets, including hotels, resorts and related hospitality businesses. Shangri-La properties generally serve leisure travellers, corporate guests, meetings and events, offering accommodation, dining, wellness and recreational facilities. The company promotes its distinctive Shangri-La service culture, professional development and an inclusive, guest-focused working environment. In Malaysia, its hotels and resorts are associated with major business and leisure destinations, including Kuala Lumpur and coastal or island locations. A sales leadership position with Shangri-La typically involves working with corporate accounts, travel trade partners, event organisers and regional markets while supporting the property’s overall commercial performance.

Destination Guide

Malaysia offers varied career opportunities in hotels, resorts, tourism, food and beverage, events, technology and professional services. Kuala Lumpur and Penang provide strong business and hospitality markets, while Langkawi, Kota Kinabalu, Tioman and other island destinations focus more on resorts, diving, nature tourism and seasonal leisure demand. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business and tourism, alongside Bahasa Malaysia. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, although island housing and imported goods can cost more. Foreign employees normally need an employer-sponsored Employment Pass, and should not begin work before approval. Employers commonly assist with immigration and relocation, but candidates should confirm salary, accommodation, insurance, taxation and dependent arrangements. Research transport links, healthcare, schooling and monsoon conditions before relocating to an island property.