The Service Manager – Front Office (Duty Manager) is expected to oversee daily hotel operations during assigned shifts, ensuring smooth guest arrivals, departures, room allocation, concierge support and complaint resolution. Candidates should have relevant experience in front office or hotel operations, strong knowledge of property-management systems and excellent communication skills. A hospitality qualification and supervisory or managerial experience are typically preferred. The role requires sound judgment, professional presentation, leadership, attention to detail and the ability to remain calm while handling urgent guest and operational issues. Flexibility to work rotating shifts, weekends and public holidays is essential. The successful candidate will maintain Shangri-La service standards, coordinate with other departments and ensure an exceptional guest experience.
Shangri-La is a leading luxury hospitality group founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe and other international destinations. The company operates properties under the Shangri-La, Kerry Hotels, JEN and Traders brands, serving leisure and business travellers with a strong emphasis on Asian hospitality. Shangri-La Colombo is a prominent five-star property in Sri Lanka’s capital, offering accommodation, restaurants, meeting facilities, spa services and access to the Colombo waterfront. The group places importance on personalised service, cultural awareness, professional development and operational excellence. Employees typically work in a multicultural environment and are expected to demonstrate courtesy, teamwork, discretion and consistent attention to guest needs. Benefits and compensation can vary by property, position, experience and applicable service-charge arrangements.
Sri Lanka offers hospitality opportunities in Colombo, Galle, Kandy, Bentota, Negombo and resort areas, particularly in hotels, restaurants, tourism, wellness and guest services. The island has a warm climate, diverse landscapes, beaches, tea country, wildlife and a rich mix of Sinhala, Tamil, Muslim and colonial influences. Daily life can be affordable compared with many international destinations, although Colombo rents and imported goods are more expensive. English is widely used in tourism and business, while Sinhala and Tamil are the main local languages. Foreign employees generally need an employment visa or residence approval arranged with employer support before working; requirements and processing times should be confirmed with Sri Lankan authorities. Relocating usually involves arranging accommodation, medical cover, banking and local transport. Colombo provides the broadest professional services, dining and international connections, while resort towns offer a slower lifestyle and stronger tourism focus.
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