The Reservations Executive handles room reservations, amendments, cancellations, and guest enquiries through telephone, email, and booking systems. The role requires strong communication skills, attention to detail, computer literacy, and preferably experience in hotel reservations, front office, or customer service. Candidates should be organised, courteous, commercially aware, and comfortable working shifts, weekends, and public holidays. Familiarity with hotel property-management systems and knowledge of room types, rates, promotions, and distribution channels is advantageous. The successful candidate is expected to deliver accurate, prompt service, maximise room sales, follow Shangri-La standards, and coordinate effectively with Front Office, Sales, and Revenue teams.
Shangri-La Group is a global luxury hospitality company founded in Asia and known for its hotels, resorts, residences, and related hospitality businesses. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets under the Shangri-La brand and associated brands. Its service philosophy focuses on genuine care, personalised guest experiences, thoughtful hospitality, and strong operational standards. Shangri-La Singapore is a prominent luxury hotel located near Orchard Road, offering accommodation, restaurants, event facilities, wellness services, and extensive guest amenities. Employees typically work in an international environment with opportunities to develop careers across hotel operations and the wider group.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics, and retail. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Lifestyle is convenient and safe, supported by excellent public transport, diverse food, shopping, parks, and efficient public services. Rental and daily living costs can be high, particularly near central areas, so accommodation and transport should be budgeted carefully. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Employers usually guide successful applicants through the application process. New arrivals should arrange suitable accommodation, healthcare coverage, banking access, and tax registration, and should check current requirements with Singapore’s Ministry of Manpower.
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