The NZ Fraud Detection Officer reviews customer transactions and account activity to identify suspected fraud, scams, and unusual behavior affecting ANZ New Zealand customers. Requirements typically include relevant banking, fraud operations, financial crime, investigations, or customer service experience; strong attention to detail; analytical and decision-making skills; computer literacy; and the ability to work rotating shifts. Candidates are expected to assess alerts accurately, follow fraud-prevention procedures, document investigations clearly, protect confidential information, and meet quality and productivity targets. The role also requires effective communication, sound judgment, resilience, and a strong commitment to customer protection and regulatory compliance.
ANZ Bank, formally Australia and New Zealand Banking Group Limited, is one of the major banking groups in Australia and New Zealand, with operations and customers across the Asia-Pacific region. It provides retail, commercial, institutional, and private banking services, including deposits, lending, payments, wealth solutions, and financial markets activities. ANZ maintains support and specialist operations in the Philippines, including teams serving customers and internal functions in Australia and New Zealand. Its Philippines workforce commonly supports fraud prevention, customer service, technology, processing, risk, and operations. ANZ promotes customer protection, responsible banking, inclusion, teamwork, and professional development. Employees in fraud-related roles contribute to reducing financial crime and protecting customers from unauthorized transactions, scams, and identity-related threats.
The Philippines offers employment opportunities in banking operations, fraud prevention, customer support, shared services, technology, finance, and business-process outsourcing, especially in Metro Manila, Cebu, and major urban centers. Filipino culture is generally welcoming, family-oriented, and relationship-driven, with English widely used in workplaces. Lifestyle varies from fast-paced city living in Quezon City and Manila to more relaxed coastal and provincial communities. Housing, transport, and food can be affordable, although traffic and rainy-season disruption are common in Metro Manila. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly a 9(g) working visa; requirements should be confirmed with Philippine immigration authorities. Employers often assist with sponsorship and relocation documentation. New arrivals should arrange secure accommodation, health insurance, local banking access, tax registration, and reliable commuting options before starting work.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...