S and S Banking Consultant, North Rockhampton QLD

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The S&S Banking Consultant role supports customers in the North Rockhampton branch with everyday banking, account enquiries, transactions, lending referrals, digital banking assistance and general financial guidance. Applicants typically need strong customer-service and communication skills, confidence using technology, sound attention to detail and a willingness to learn banking products and processes. Previous retail, sales, banking or customer-facing experience is useful, although ANZ may provide training. The successful candidate is expected to build trusted customer relationships, identify suitable solutions, meet service and performance expectations, follow risk and compliance procedures, and contribute positively to the branch team. Flexibility, professionalism and a genuine interest in helping customers are important.

About the employer

ANZ Bank is one of Australia’s major financial institutions, providing retail, commercial and institutional banking services across Australia, New Zealand and selected international markets. Established in the nineteenth century, ANZ supports millions of customers through branches, digital channels and specialist relationship teams. Its services include transaction and savings accounts, home and personal lending, credit cards, business banking, payments, wealth solutions and corporate finance. ANZ promotes responsible banking, customer service, inclusion and digital innovation, while maintaining strong requirements around risk management, privacy and regulatory compliance. In branch roles, employees help customers manage everyday finances and connect them with appropriate products or specialist support. ANZ is also a significant employer in regional communities, offering structured training, career development and opportunities to move across banking, operations, technology and customer-focused roles.