The Customer Engagement Specialist supports ANZ customers through helpful, timely and personalised interactions across phone and digital channels. The role generally requires strong communication, listening and problem-solving skills, sound digital confidence, attention to detail and the ability to follow banking procedures and regulatory requirements. Previous customer service, contact-centre, retail banking or sales experience is advantageous. Candidates are expected to build trust, understand customer needs, resolve enquiries efficiently and identify suitable products or services when appropriate. They should demonstrate resilience, teamwork, professionalism and a genuine commitment to delivering positive customer outcomes. The position may involve achieving service and performance targets while working across Adelaide or Perth.
ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups, providing retail, business, institutional and private banking services. Established in 1835, ANZ serves millions of customers through branches, contact centres, digital platforms and specialist banking teams. Its services include everyday banking, home loans, personal finance, business lending, payments, investment and wealth solutions. ANZ employs people across Australia, New Zealand and selected international markets, with a strong focus on digital transformation, responsible banking and customer support. The organisation promotes inclusion, flexible working and professional development, while operating within strict financial-services, risk and compliance requirements. Its purpose is to shape a world where people and communities thrive by helping customers achieve their financial goals and supporting businesses and economies.
Australia offers opportunities in banking, technology, healthcare, construction, education, logistics, mining, hospitality and professional services. Adelaide is known for a relaxed pace, lower housing costs and access to wine regions and beaches, while Perth offers sunny weather, outdoor living and strong resources and services industries. Australian workplace culture is generally informal, diverse, team-oriented and focused on work-life balance, although punctuality, clear communication and compliance are important in banking. Major cities provide reliable transport, healthcare, schools and cultural activities, but distances are large and regional areas can be remote. Skilled workers may explore employer-sponsored visas, the Skilled Independent or State Nominated visas, and temporary graduate pathways; eligibility depends on occupation, qualifications, English ability and experience. Plan for rental bonds, health insurance where required, tax registration and proof of funds. Check current requirements with Australia’s Department of Home Affairs before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...