The Banking Consultant supports customers with everyday banking needs, including account enquiries, transactions, digital banking assistance, lending referrals and suitable product guidance. The role requires strong communication, customer service and relationship-building skills, along with attention to detail and confidence using digital systems. Previous experience in banking, retail, hospitality or another customer-facing environment is useful, while a genuine interest in helping people is essential. The successful candidate is expected to work collaboratively, meet service and sales objectives, protect customer information, follow compliance procedures and create positive experiences. Availability to work rostered branch hours, including occasional Saturdays, may be required.
ANZ, or Australia and New Zealand Banking Group, is one of Australia’s major banking organisations, serving personal, business and institutional customers across Australia, New Zealand and selected international markets. Its services include transaction and savings accounts, home and personal lending, credit cards, business banking, wealth solutions and institutional finance. ANZ has a large branch, digital and customer-service network and continues to invest in technology, simpler banking experiences and responsible lending. The organisation promotes inclusion, professional development and flexible ways of working where practical. In a Banking Consultant role, employees typically represent ANZ directly to customers, helping them manage everyday finances while identifying suitable products and escalating more complex needs to specialist teams.
Australia offers employment opportunities across banking, healthcare, construction, technology, education, tourism, mining and professional services. Major opportunities are concentrated in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, while regional areas may offer lower living costs and additional demand for skilled workers. Australian workplaces are generally informal, multicultural and focused on fairness, safety, clear communication and work-life balance. Lifestyle varies from busy city living to beaches, outdoor activities and spacious regional communities, although housing and transport costs can be high. Skilled migrants may qualify for employer-sponsored, skilled or state-nominated visas; working holiday and student visas provide other temporary pathways, subject to eligibility. Candidates should check current rules with the Department of Home Affairs. Before relocating, budget for rent, healthcare, transport, insurance and initial settlement costs, and confirm whether the employer supports visa sponsorship or relocation.
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