The Customer Engagement Specialist supports ANZ customers through helpful, timely and personalised interactions across phone and digital channels. Responsibilities may include understanding customer needs, resolving enquiries, completing account or service requests, identifying suitable banking solutions and referring complex matters when required. Applicants are expected to have strong communication, listening and problem-solving skills, sound digital ability and a customer-first attitude. Previous experience in banking, contact centres, retail, hospitality or other service environments is useful, although ANZ may provide role-specific training. Candidates should be comfortable working toward service and quality measures, handling sensitive information responsibly, adapting to change and working collaboratively in a regulated environment. Depending on the team, flexible or hybrid working arrangements may be available.
ANZ Group Holdings Limited is one of Australia and New Zealand's major banking groups, providing retail, business, institutional and wealth banking services. Founded in Australia, ANZ operates across Australia, New Zealand and selected international markets, supporting millions of customers with everyday banking, lending, payments, savings, investment and financial management solutions. The bank employs a large workforce across branches, contact centres, technology, operations and corporate functions. ANZ focuses on helping customers and communities improve their financial wellbeing while investing in digital banking, data, risk management and responsible business practices. Its Australian operations include major offices and customer service teams in cities such as Melbourne, Sydney, Brisbane, Adelaide and Perth. Employee benefits commonly include structured training, flexible work options, wellbeing support, leave benefits and opportunities for internal career development, subject to the position and employment conditions.
Australia offers opportunities in banking, customer service, technology, healthcare, construction, education, trades, logistics and professional services. Adelaide and Perth can provide a lower cost of living than Sydney or Melbourne, although housing costs vary significantly by suburb. Australian workplace culture is generally professional, inclusive and direct, with emphasis on punctuality, safety, teamwork and work-life balance. Lifestyle options include beaches, national parks, sport, multicultural food and outdoor activities; Australia is geographically large, so travel between cities can be expensive. Skilled migrants may need an employer-sponsored visa, skilled visa or another eligible work-rights pathway. Working holiday visas suit eligible young applicants but have conditions. Before relocating, check the Department of Home Affairs website, confirm qualifications and work rights, budget for rent, transport, healthcare and insurance, and arrange tax and banking documentation.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...