Operations Support Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Operations Support Agent helps coordinate daily shipment activities, including tracking consignments, updating shipment records, preparing documentation, responding to customer and station enquiries, and supporting couriers and operations teams. Candidates typically need strong communication, customer-service and organisational skills, accurate data-entry ability, basic computer literacy, and confidence using internal systems. Previous experience in logistics, freight, administration or a service environment is advantageous. The role requires attention to detail, reliability, teamwork and the ability to work in a fast-paced environment while meeting deadlines. Candidates may need to work flexible shifts, follow safety and security procedures, and hold valid Australian work rights. A willingness to learn FedEx processes and maintain professional communication is expected.

About the employer

Federal Express Corporation, commonly known as FedEx, is a global transport, logistics and express-delivery company serving customers across more than 220 countries and territories. Its network moves parcels, freight and time-sensitive documents through air, road and ground operations, supported by technology, customs expertise and extensive distribution infrastructure. In Australia, FedEx provides domestic and international shipping, freight forwarding, tracking, customs clearance and business logistics services. The company employs people across airports, stations, warehouses, customer-service centres, technology teams and corporate functions. Operations Support Agents contribute to the reliability of this network by helping shipments move accurately and efficiently and by supporting customers and frontline teams. FedEx generally values safety, service quality, integrity, teamwork, inclusion and continuous improvement.