The Service Manager – Sous Chef is expected to support the Executive Chef in managing daily kitchen operations, food quality, presentation, hygiene and service standards. Requirements typically include culinary training, several years of professional kitchen experience, and prior supervisory or sous chef experience in a hotel, resort or high-volume restaurant. The candidate should understand food-cost control, menu execution, HACCP and local health regulations. Strong leadership, communication and organisational skills are essential, along with the ability to train employees, coordinate with service teams, manage staffing and remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is expected.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is recognised for personalised service, strong attention to detail and its Asian-inspired approach to hospitality. Shangri-La properties typically offer accommodation, restaurants, bars, wellness facilities, conference venues and leisure experiences. In Malaysia, the group has operated established city and resort properties and provides career opportunities across culinary, guest services, engineering, finance and management. Employees commonly receive structured training, opportunities for internal mobility and exposure to international hospitality standards. Benefits vary by property and may include meals, uniform, medical coverage, service charge, accommodation or staff rates. The role would suit a chef who enjoys team leadership and working in a premium hotel environment.
Malaysia offers varied island destinations and strong hospitality opportunities, particularly in Langkawi, Penang, Tioman, Redang, Pangkor and parts of Sabah. Jobs are available in hotels, resorts, restaurants, diving operations, wellness centres and tourism services, with demand increasing during peak holiday seasons. Malaysian culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, and English is widely used in hotels. Island life is generally relaxed, warm and outdoors-focused, with beaches, seafood, water sports and nature activities, although transport and specialist services may be limited away from major towns. Foreign employees normally need an employer-sponsored Employment Pass, and the company must handle the relevant immigration process before work begins. Applicants should confirm accommodation, meals, transport, medical insurance, service charge and working hours in the offer. Kuala Lumpur or Penang can be useful arrival points, depending on the assigned property.
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