The Service Associate – Lobby Lounge Service is responsible for welcoming guests, taking food and beverage orders, serving items accurately, preparing and clearing tables, and maintaining a polished lounge environment. Applicants should have customer-service experience, preferably in a hotel, restaurant, or bar, along with good communication skills and a pleasant, professional manner. Basic knowledge of food and beverages, cash handling, and service standards is helpful. The role requires flexibility to work shifting schedules, weekends, and holidays. Shangri-La expects candidates to be attentive, reliable, well-groomed, team-oriented, and able to remain composed while handling busy periods or guest requests.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and other properties across Asia, the Middle East, Europe, North America, and beyond. The company is known for warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities, and personalized guest service. Its Philippine properties employ professionals across hotel operations, food and beverage, housekeeping, engineering, finance, and guest services. Shangri-La generally provides structured training, opportunities for internal career development, and a multicultural working environment. Depending on the property and employment contract, benefits may include service charge, meals, uniforms, medical coverage, leave benefits, staff accommodation, and discounts at participating hotels. Exact benefits and compensation vary by location, role, and employment status.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Jobs are available in hotels, restaurants, tourism, aviation, wellness, and events, with English widely used in the workplace. Filipino culture is friendly, family-oriented, and service-minded, while island life can range from busy metropolitan living to relaxed beach communities. Living costs vary: Manila and major resort areas are generally more expensive than provincial locations. Foreign workers normally need an employer-sponsored Alien Employment Permit and appropriate work visa before starting employment; requirements depend on nationality and contract. Filipino employees should confirm government documents, salary, accommodation, transportation, and service-charge policies before accepting an offer. Relocating staff should prepare for tropical weather, seasonal rain, traffic in urban areas, and differing access to healthcare and amenities between islands.
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