The Service Leader/Executive – Learning & Development supports the planning, coordination and delivery of employee training at Shangri-La in Malaysia. Typical requirements include a diploma or degree in hospitality, human resources, education or a related field, along with experience in hotel operations, staff training or learning and development. The candidate should be confident communicating with employees at different levels, organized in managing training records and schedules, and familiar with service standards, onboarding and skills development. The role expects a professional, approachable and proactive personality, strong presentation skills, attention to detail and the ability to work collaboratively in a busy hotel environment. Experience with training systems, instructional materials and hospitality quality programs would be advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group originating from Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is known for personalized service, premium accommodation, restaurants, wellness facilities and strong destination-based resort experiences. Its Malaysia operations include established city and resort properties serving business travelers, leisure guests, families and events. Shangri-La places considerable emphasis on guest satisfaction, operational standards, employee development and creating a welcoming service culture. Staff may receive structured training, exposure to international hospitality practices and opportunities to progress across departments or properties. The exact benefits, working conditions and career progression for this position depend on the employing hotel, location and the final employment offer.
Malaysia offers hospitality, tourism, food and beverage, retail and corporate opportunities, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Langkawi is a relaxed resort island with beaches, outdoor activities and a strong hotel sector, while Penang combines heritage culture, restaurants and urban convenience. Malaysian life is generally affordable, multicultural and comfortable, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals and daily customs. Resort work can involve shift schedules, humid weather and seasonal guest demand, but often provides staff meals, accommodation or transport depending on the employer. Foreign nationals normally need an approved employment pass sponsored by the hiring company before working legally; requirements vary by role and nationality. Candidates should confirm passport validity, medical checks, tax obligations, housing, insurance and relocation costs. Malaysia is well connected by air, and English is widely used in hotels, although local language skills are valuable.
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